Terms of Service

Effective / last updated: July 31, 2026

LimoCircle is owned and operated by LAX Curbside Limo, LLC, a California limited liability company. Contact: support@limocircle.com.

These Terms explain how customers use the LimoCircle website and Android app to request prearranged chauffeur transportation. They do not resolve whether LimoCircle is a TCP, TNC, broker, carrier, marketplace, or another regulated category under California law. That classification is a launch blocker requiring owner and counsel confirmation (see legal review materials).

1. The service

LimoCircle provides software that helps customers request rides and helps professional chauffeurs manage bookings, documents, and notifications. Rides are prearranged—not street-hail. Driver availability, vehicle assignment, pricing, and acceptance can change based on operations and driver response.

2. Accounts

You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account. Customers and drivers may delete accounts subject to operational and financial blockers described in the account deletion page and Privacy Policy.

3. Bookings, pricing, and payments

Quotes and checkout screens show fare and fee information before payment authorization. Tips are optional and, under current implementation, are not included in the platform commission base. Payment processing is handled by Stripe. Exact cancellation, refund, waiting-time, airport, toll, and damage-fee rules are described in the booking policy summary below and in product checkout disclosures. Do not rely on marketing slogans that conflict with the amounts shown at checkout.

4. Drivers and documents

Drivers are expected to maintain required commercial qualifications, licenses, insurance, registration, and permits. LimoCircle administrators review uploaded documents and record approval status in the product. Document review is not an automated guarantee of third-party verification. Network-passed or substitute-driver behavior may apply when your selected chauffeur is unavailable, as disclosed in the booking UI.

5. Conduct and safety

You agree to use LimoCircle lawfully and respectfully. Report safety or service issues to support@limocircle.com. For emergencies, contact local emergency services first.

6. Electronic communications

By creating an account or enabling notifications, you agree to receive transactional emails and, if enabled, push notifications about bookings and account activity. Marketing push is off by default in notification preferences unless you enable it.

7. Disclaimers

The platform is provided on an “as available” basis. Transportation services depend on third-party chauffeurs, vehicles, traffic, and weather. Nothing in these Terms promises guaranteed rides, earnings, or safety outcomes.

8. Governing law (draft)

These Terms are intended to be governed by the laws of the State of California, without regard to conflict-of-law rules, subject to mandatory consumer protections that cannot be waived. Dispute procedures, arbitration, class-action waivers, and liability caps require California counsel review before being treated as final.

9. Changes

We may update these Terms. Material product policy changes should be reflected in the effective date and in-product disclosures. Counsel should review unilateral-change language before launch.

LimoCircle launch booking policies

Booking

Reservations must be made at least 60 minutes before pickup.

Ride changes

  • Before your Driver begins traveling to pickup, some trip details may be updated when the option is available in your booking. Changes that affect the route, fare, vehicle, pickup time, or payment are not available online during the initial launch.
  • Once the Driver is On Route, the reservation can no longer be edited online.
  • Once the ride begins, the confirmed reservation fare is the minimum trip charge.

Payments

Drivers do not set or collect additional unrecorded fares. All payments must be processed through LimoCircle.

Cancellations

  • Cancel more than 60 minutes before pickup: no cancellation fee.
  • Cancel within 60 minutes when no Driver has been assigned: no cancellation fee.
  • Cancel within 60 minutes after a Driver has been assigned: up to 50% of the confirmed fare may apply.
  • Once the Driver is On Route, Arrived, or Waiting, the full confirmed fare may apply.
  • A verified customer no-show may be charged the full confirmed fare.
  • If LimoCircle or the assigned Driver cannot provide the service and no replacement is available, the authorization will be released or the applicable payment refunded.